Terms & Conditions

Payment

CARE BY ME accepts payment by Dankort/VISA-Dankort. The transaction will not be completed until your order leaves our stock. CARE BY ME encrypts your account information in alignment with the SSL (Secure SocketLayer) protocol. Which means that extraneous will not be able to read your card number and other information during the PBS transaction.

Shipping

All CARE BY ME shipment is provided by Post Danmark or GLS. We ship your orders as either letters or packages, which depends on the size, weight, value and more. 

We provide free shipping within Europe if your collective order exceeds 2,000 DKK. Shipping to the rest of the world is estimated at a fixed price of 500 DKK. If the actual cost is higher, we will contact you.

If your order is shipped as a package you receive a ‘Track and Trace’ number, which enables you to keep track of your package from the post office to the delivery address. 

Delivery

CARE BY ME shipments are executed in collaboration with Post Danmark or GLS. Delays can occur which will affect the delivery time for your CARE BY ME order. 

Return policy

CARE BY ME return policy allows you to return orders within 14 days, counting the day of receival. If you regret a purchase all you have to do is return the product in the same condition as you received it. When the product is received and approved by us, your money is refunded (incl. postal charge and expedition) and placed in your account within a few working days.  Return expenditures are not supported by CARE BY ME

Warranty

CARE BY ME provides a 2 year warranty in compliance with the Danish Sales of Goods Acts, comprising manufacturing and material defects through normal use. The warranty does not cover defects, damages or wear and tear directly or indirectly as a result of misuse, misconduct, violence or unauthorized interference. Complaints about deficiencies detected through normal use of the product, should be directed to CARE BY ME within 5 days past delivery. The products can subsequently be returned for repairing, exchange etc. and by special agreement credited. In regards of warranty and return issues you, the customer, bear the shipping cost.

Reimbursement

In case of agreements of discounted, returned or prepaid items that are cancelled prior to shipping, a full or partial reimbursement of the sale price will take place. The reimbursement usually happens through a bank transaction, and CARE BY ME therefore needs your non-sensitive bank account information. Since these are non-sensitive, these can be sent by email or through other traditional forms of correspondence.

Privacy

Personal information registered at the CARE BY ME website, will not at any time be transferred, sold or made accessible for a third party. All information will be stored safely and only be accessible by the CARE BY ME staff.

In regards of electronic payment a highly safe and encrypted system is used. This is provided by an authorized provider certified by the e-mark.

During a purchase we require your name, address, phone-number, and email address. This information is necessary in order for us to take care of your order. The information is transmitted and stored un-encrypted for 5 years. The purchase contract is not stored at CARE BY ME, in a manner that enables you to later access, change or view the status of your order.

CARE BY ME registers the IP-address from where your purchase was made. This information is usually at no use. However, this information can be used during a criminal investigation, since all false orders are reported to the police.

In compliance with the Act on Processing of Personal Data, we only inform about registered information if permitted, and delete information by request.  

Responsibility

CARE BY ME cannot guarantee that the website is running and working flawlessly at all times.


Cookies

A cookie is a small text file, which is stored on the computer, or other devices, to recognize past or future use. A cookie can contain text, numbers or e.g. a date, but there is no personal information stored in a cookie. It is not a program and cannot contain a virus.

By visiting and using carebyme.dk, information about you, your computer and your behaviour on the site is collected, and you give your consent to this cookie policy and the collection of the information about you.

You can always reject cookies on your computer by changing the settings in your browser. How you find these settings depends on which browser you are using.

At CARE BY ME we use cookies to make the website work properly and optimize your shopping experience. Cookies help us gain an overview of your visit to the site so that we can optimize and target the website continually to your needs and interests.

Cookies remember e.g. what you previously added to the basket and what language and currency you prefer on the site.

Some cookies collect the following types of information about you, which, in the circumstances, may constitute personal data: A unique ID, technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click on (interests).

This cookie policy is based on the “Directive on privacy and electronic communications” (Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002.